Refund Policy

Last Updated: January 27, 2026

Effective Date: January 27, 2026 | Version: 1.0

Introduction

At Famara, we want you to be completely satisfied with our Service. This Refund Policy explains our policy regarding refunds for paid subscriptions and purchases.

By purchasing a paid plan, you agree to the terms outlined in this policy. Please read carefully before subscribing.

1. Free Tier

Famara offers a free tier with unlimited access to free AI providers (Groq, Gemini, OpenRouter, and local Ollama models).

No payment required. No credit card needed. No refunds applicable (nothing to refund!).

We encourage all users to try the free tier extensively before considering a paid plan.

2. Paid Plans Overview

We offer the following paid plans (when launched):

Pro Plan

$15/month

✓ Priority routing
✓ Advanced features
✓ Higher rate limits
✓ Email support

Lifetime Plan

$199 (one-time)

✓ All Pro features
✓ Lifetime access
✓ Future updates included
✓ Priority support

Enterprise Plan

Custom pricing

✓ Team collaboration
✓ Custom integrations
✓ SLA guarantees
✓ Dedicated support

Note: Paid plans are not yet available. When launched, this policy will apply.

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time subscribers.

Conditions:

Request must be made within 14 days of initial purchase
Applies to first subscription only (not renewals)
Applies to Pro and Lifetime plans
Service must not have been used excessively (see Section 3.4)

3.2 Pro-Rated Refunds (Annual Plans)

For annual Pro plan subscriptions, we offer pro-rated refunds if you cancel within the first 60 days:

Refund amount = (Unused months / 12) × Annual price
Minimum refund: 50% of annual price
Processing fee: $5 USD

Example: Annual plan costs $150. Cancel after 2 months → Refund: (10/12 × $150) - $5 = $120

3.3 Lifetime Plan Refunds

Lifetime plan purchases are eligible for refunds under the following conditions:

Within 14 days: Full refund (100% of purchase price)
15-30 days: 75% refund
31-60 days: 50% refund
After 60 days: No refund (final sale)

3.4 Excessive Use Policy

Refunds may be denied if usage exceeds reasonable limits:

More than 10,000 AI requests within the refund period
More than 5GB of file uploads
Evidence of abuse, reselling, or commercial exploitation
Violation of Terms of Service or Acceptable Use Policy

This policy prevents abuse while allowing legitimate testing. Normal usage for evaluation purposes is welcomed.

4. Non-Refundable Items

The following are NOT eligible for refunds:

Renewals: Automatic subscription renewals (cancel before renewal date to avoid charges)
Partial Months: Monthly Pro plan subscriptions (no pro-rated refunds for monthly plans)
Add-ons: One-time purchases like extra credits or tokens
Third-Party Costs: API costs incurred from third-party providers
Account Termination: Refunds after account suspension/termination for Terms violations
Chargebacks: If you initiate a chargeback, you forfeit refund eligibility
Older Purchases: Requests made after eligibility periods (see Section 3)

5. How to Request a Refund

To request a refund, follow these steps:

Step 1: Contact Us

Email us at: support@famara.ai

Subject Line: "Refund Request - [Your Email]"

Step 2: Provide Information

Include in your email:

Account email address
Purchase date and order ID (from confirmation email)
Reason for refund request
Plan type (Pro, Lifetime, etc.)

Step 3: Review Process

We will review your request within 3-5 business days and respond via email with approval or additional information needed.

Step 4: Refund Processing

If approved, refunds are processed within 7-10 business days to your original payment method.

Note: Bank processing times vary (5-10 business days). Total time: 2-3 weeks.

Important: Do NOT initiate a chargeback before contacting us. Chargebacks will result in immediate account termination and ineligibility for future refunds or purchases.

6. Cancellation Policy

You can cancel your subscription at any time through account settings or by contacting support.

6.1 Immediate Effect

Cancellation takes effect at the end of your current billing period. You retain access until then.

6.2 No Automatic Refunds

Cancelling does NOT automatically trigger a refund. To request a refund, follow Section 5.

6.3 Resubscription

You can resubscribe at any time. Previous data may be retained for 30 days after cancellation.

6.4 How to Cancel

Go to Account Settings → Billing → Cancel Subscription
Or email: support@famara.ai with subject "Cancel Subscription"

7. Payment Processing

Payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor.

Important Details:

We do NOT store your credit card details on our servers
All payment data is encrypted with TLS 1.3
Stripe processes refunds on our behalf
Refunds are issued to the original payment method only
Currency: USD (United States Dollars)

Failed Payments: If a renewal payment fails, we will retry 3 times over 7 days. After that, your subscription will be downgraded to the free tier.

8. Chargebacks and Disputes

Please contact us BEFORE initiating a chargeback with your bank.

Why?

We are committed to resolving issues fairly and quickly
Chargebacks cost us $15-$25 in fees, even if resolved in our favor
Most disputes can be resolved faster through direct contact

Consequences of Chargebacks:

Immediate account suspension pending investigation
Permanent account termination if chargeback is fraudulent
Ineligibility for future refunds or purchases
Potential legal action for fraudulent chargebacks

Legitimate Disputes: If you believe you were charged incorrectly or fraudulently, contact us immediately. We will investigate and refund if appropriate.

9. Special Circumstances

We may grant refunds outside normal policy in special circumstances:

9.1 Service Outages

If the Service is unavailable for more than 48 consecutive hours due to our fault, we will issue pro-rated credits or refunds.

9.2 Technical Issues

If a critical bug prevents you from using paid features, we will refund or provide credits after investigation.

9.3 Billing Errors

If we accidentally charge you incorrectly (duplicate charges, wrong amount), we will immediately refund the difference.

9.4 Hardship Cases

In cases of financial hardship, medical emergencies, or other extenuating circumstances, contact us. We evaluate on a case-by-case basis.

10. Changes to Pricing

We reserve the right to change pricing at any time. Changes do NOT affect existing subscriptions.

Grandfathering:

Your subscription price is locked in when you first subscribe
Price increases only apply to new subscribers
If you cancel and resubscribe, new pricing applies

Notice:

We will provide 30 days notice for price increases. You may cancel before the increase takes effect and receive a pro-rated refund (annual plans only).

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be announced via email and/or in-app notification at least 30 days before taking effect.

Changes do NOT affect refund eligibility for purchases made before the change.

Contact Information

For refund requests or billing questions, contact us at:

Email: support@famara.ai

Subject: "Refund Request" or "Billing Inquiry"

Response Time: 3-5 business days

Service Name: Famara

Operator: AXD Intelligence (ABN 36 242 601 526)

Location: Perth, Western Australia

Refund Policy Summary

✓ Refundable:

First-time purchases (14 days)
Annual plans (60 days, pro-rated)
Lifetime plans (sliding scale)
Service outages/technical issues

✗ Non-Refundable:

Renewals (cancel before renewal)
Monthly plans (no pro-rating)
Add-ons and one-time purchases
After eligibility period expires

Questions? Email support@famara.ai